What is your returns policy?
- Holiday return Policy
Items purchased at the Polaroid Online Store between November 19, 2025 and December 22, 2025, may be returned through January 30, 2026.
Please note that all other terms and conditions provided in the Standard Return Policy are still applicable. We cannot accept the return of opened film packages; all film packages must be in an unopened condition in order for us to offer a refund.
All purchases made after December 22, 2025, are subject to the Standard Return Policy.
- Standard Return Policy
We have a standard 14-day return policy for all purchases made through our online shop. If you are dissatisfied with your purchase for any reason, you may return it for a full refund within 14 days of receiving the product(s). Notable exceptions apply (see below).
We cannot accept the return of opened film packages; all film packages must be in an unopened condition in order for us to offer a refund. This is due to the perishable nature of the product which is protected inside its original packaging. Once the seal of the film box has been broken, the film is no longer in a controlled environment and is highly sensitive to environmental and shipping-related variables.
Please also note that the customer is responsible for the costs of the return shipment and bears the risk of the return – so pack the items carefully!
The above applies primarily to unwanted products, as opposed to products which are exhibiting a manufacturing defect. If you have purchased products through our online shop which you believe are defective in any way, please get in touch and your claim will be evaluated under our limited warranty. For full details regarding our product warranty, please see our Online purchase conditions.
All returns are handled on a case-by-case basis: you will need to get in touch with us using this form.
What is your warranty policy?
Our products come with a limited warranty. Read exactly what this warranty covers and the duration of the warranty below.
The country you are in will often dictate the minimum length of the warranty period, for example. Also, whether your item is considered a newly-manufactured good (like a brand-new Polaroid NOW camera), a vintage item (like a Polaroid SX-70 camera) or a semi-perishable good (such as an instant film pack) will also be a factor.
Below is a simplified version of our full warranty information for your ease of access. To resolve any ambiguity or seeming contradictions, please refer to our full Terms & Conditions.
Within the E.U.
- New cameras (Polaroid NOW, NOW+, GO, OneStep 2, etc…): 2 years
- New printer (Polaroid Lab, Hi-Print): 2 years
- Polaroid Player (P1, P2, P3, P4): 2 years
- Vintage cameras (Polaroid 600, Polaroid SX-70, Polaroid Spectra cameras): 1 year
- Film and accessories: limited warranty*
Rest of World (incl. USA, Canada, UK, Australia)
- New cameras (Polaroid NOW, NOW+, GO, OneStep 2, etc…): 1 year
- New printer (Polaroid Lab, Hi-Print): 1 years
- Polaroid Player (P1, P2, P3, P4): 1 years
- Vintage cameras (Polaroid 600, Polaroid SX-70, Polaroid Spectra cameras): 1 year
- Film and accessories: limited warranty*
*limited warranty means that these items are excluded from the standard warranty due to their perishable nature, and warranty claims will be assessed on a case-by-case basis assuming storage and use have been fully compliant with provided guidelines.
How do I return or exchange an order?
All returns need to be authorized by the customer support team. They will provide an RMA number and return address which is needed for the return process. Returns without a valid RMA number may not be processed and may delay any replacement or refund.
Returns are handled on an individual basis: you will need to get in touch with our customer service team directly to coordinate your return or exchange. Remember to provide your name, order ID and let us know why the product didn’t work out for you.
For more information about our return policy, and to learn what is considered an acceptable return and what is not, please see our article on this topic, here.
Also, see our full Terms & Conditions for all details and legalities concerning returns.
How do I return or exchange a gift?
In order to complete a return or exchange on a gift, we need to locate the original invoice, so we can assess the return or exchange. In order to do this, we’ll need to know who the original gift-giver was. Please provide any and all information to help us track down the invoice: full name, email address, order ID, and even dates can help.
Returns are handled on a case-by-case basis: you will need to get in touch with our customer service team directly.
My shipment arrived damaged
Should your order arrive with visible damage, please do not accept the shipment. Refuse the damaged shipment and get in touch with us directly about a replacement.
Alternatively, should the damage appear to be very minimal, accept the shipment, but only if the courier will confirm the damage. We recommend that you take some quick photos with your phone of the damage as well, for peace of mind. Courier services do not accept damage complaints that are filed at a later date, so we won’t be able to offer compensation or exchange in such cases.
If you didn’t notice the damage initially, or the external box showed no visible damage, but you believe that the shipment was mishandled, please get in touch with our Customer Support team as soon as possible.
Help! I was sent the wrong items.
Sorry about that – while this doesn’t happen very often, it can happen. Get in touch with our customer support team as soon as possible, and we’ll figure out the best way to correct our mistake.